Refund
Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. For help with this page, contact wenetuhe40@gmail.com.
What customers should know about starting a request
Customers can rely on the following guidance from our store about starting a request. When requesting a return or exchange, contact us at wenetuhe40@gmail.com before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to wenetuhe40@gmail.com.
Details about eligibility
For customers using this website, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to wenetuhe40@gmail.com.
Our approach to order problems
For purchases made through this website, our store applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to wenetuhe40@gmail.com.
Store guidance on exceptions
For customers using this website, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to wenetuhe40@gmail.com.
Store guidance on condition of returns
This condition of returns section covers orders and visits through this website. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to wenetuhe40@gmail.com.
Our approach to support
For customers using this website, this section explains support. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. Questions about this section may be sent to wenetuhe40@gmail.com.
Information covering refund timing
This refund timing section covers orders and visits through this website. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to wenetuhe40@gmail.com.
Store guidance on eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact wenetuhe40@gmail.com or 502-620-7081. Questions about this section may be sent to wenetuhe40@gmail.com.
Contact Information
Email: wenetuhe40@gmail.com
Phone: 502-620-7081
Physical address: 108 Patch Ln, Goldendale, Washington, 98620, United States